Emergency heating help
When you’ve lost heating or hot water across Belfast, Bangor, Newtownards, Holywood, HeatNI prioritises urgent enquiries—always use the official gas emergency line first if gas could be involved.
Here “emergency” means serious loss of heating or hot water when you genuinely need it—often midwinter. Tell us clearly how urgent it is so we can prioritise callbacks.
Smell gas, suspect carbon monoxide, or see immediate danger? Follow gas emergency guidance before anything else—we’re your heating company, not the gas emergency service.
- Choose “Emergency” plus the urgency tier that reflects reality
- Note vulnerable occupants in your description
- Include boiler brand and fault codes if displayed
- Keep your phone available—we respond faster with live contact
How HeatNI pricing works
We quote, then we work
Repairs are diagnosed first, then priced before any parts are ordered. Installations are quoted in writing after a survey—no commitment until you're happy.
Honest about what's included
Our quotes break down labour, parts, disposal, and any flue or pipework changes—so you can compare like-for-like with anyone else you're considering.
No deposit on routine work
For boiler repair, servicing, and emergency callouts you pay on completion. Larger installs may take a deposit toward materials—we'll explain in writing first.
Costs vary by home, boiler model, parts availability and access. We won't guess—we'll quote properly before we book the work in.
Common questions
What counts as a heating emergency?
Typically prolonged loss of heat or hot water when indoor temperatures are unsafe, or situations risking frozen plumbing. Life-safety incidents belong on gas emergency channels.
Will someone attend the same day?
We prioritise genuine emergencies, but same-day visits depend on diary pressure and parts. We’ll be honest about timing when we call.
What if parts are needed?
Sometimes we diagnose first, order components, and return—we’ll explain timelines transparently.
Related
Book a heating engineer
Share the job, urgency, postcode, and the best number to reach you—someone from HeatNI will call back to confirm timing and answer questions.
Book a callback